Legal

Privacy Policy

Last updated: 16 August 2026

This Privacy Policy explains how Complete Electrical & Plumbing Services ("we", "us", "our") collects, uses and protects personal information when you contact us or use this website.

We take privacy seriously and handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Complete Electrical & Plumbing Services is a UK trade business providing electrical, plumbing, heating and renewable energy services in Warton, Preston and surrounding Lancashire.

For privacy questions, contact us at:

• Email: completeservices19@gmail.com
• Phone: 07869 600553

What personal data we collect

We may collect and process the following information when you get in touch:

• Name
• Phone number
• Email address
• WhatsApp number and message content
• Property address or location details you provide for a quote or visit
• Details of the work you need and any related correspondence
• Technical data such as browser type and approximate location may be processed by our hosting provider as part of normal website operation

We do not operate an online contact form on this website. Contact is by phone, WhatsApp or email.

How we collect data

• Directly from you when you call, email or message us on WhatsApp
• When you request a quote, book work or discuss a job
• Through our website host's standard server logs

Why we use your data (lawful bases)

We use personal data for the following purposes:

• To respond to enquiries and provide quotes - legitimate interests and/or steps prior to entering a contract
• To carry out contracted work and related communication - performance of a contract
• To manage appointments, invoices and aftercare - performance of a contract and legitimate interests
• To meet legal obligations (for example tax and safety record-keeping) - legal obligation
• To improve our service and website security - legitimate interests

Who we share data with

We do not sell your personal data. We may share limited information with:

• Service providers who support our business (for example email, hosting, phone or messaging platforms), under appropriate safeguards
• Professional advisers where required
• Authorities where we are legally required to do so

WhatsApp and phone networks process communications under their own terms when you contact us through those channels.

International transfers

Some tools we use (for example email or messaging platforms) may process data outside the UK. Where that happens, we rely on appropriate safeguards such as adequacy regulations or standard contractual clauses as required by UK law.

How long we keep data

We keep personal data only as long as needed for the purpose it was collected, including:

• Enquiry records: typically up to 12 months if no work proceeds
• Customer and job records: for the duration of the relationship and then for a period needed for legal, accounting or warranty reasons (often up to 6 years)

We then delete or anonymise the data where we no longer have a lawful reason to retain it.

Cookies and this website

This website is primarily informational. We do not use advertising or analytics cookies that track you across sites. Your browser may store essential technical data as part of normal browsing. Server logs held by our host may include IP address, date/time and pages requested for security and operation of the site.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure in certain circumstances
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Request data portability where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details above. We will respond within one month in most cases.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: ico.org.uk.

Data security

We take reasonable technical and organisational steps to protect personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your information safe.

Children

Our services are aimed at adults and property owners or managers. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date.

Contact

Questions about this policy or your personal data:

• Complete Electrical & Plumbing Services
• Area: Warton, Preston and surrounding Lancashire
• Email: completeservices19@gmail.com
• Phone: 07869 600553